Online-Only Services This Weekend


Experiencing problems with our Online Campus?

Select a category below to troubleshoot common issues.

Video Not Loading or Unavailable? You may need to…
  • Be sure you are watching the service during the scheduled time.
  • Verify that the Flash Player plugin is installed on your computer.
  • Refresh the web page. Once it has completely loaded, click the “Watch Now” button to begin playing the service.
  • Clear your internet browser’s cache (Chrome, Internet Explorer, Firefox, Safari).
  • Check to ensure that port 1935 is open on your firewall.
  • You may need to update your browser. (Learn more here)
Poor Video Quality? You may need to…
  • Check your network connection to be sure you are connected to the internet.
  • Multiple users on your home network watching video at the same time may interfere with the quality of video streaming.
  • Test your bandwidth speed – For the best viewing experience, select a server near your location with a broadband connection of at least 500 Kbps (down speed).
  • If you’re watching on a computer, select a lower bitrate from the Video Quality drop-down menu located below the bottom-right corner of the video screen.
  • You may need to update your browser. (Learn more here.)
Site Not Working on Internet Explorer? You may need to…
Video Not Playing on iPhone? You may need to…
  • Verify your phone is connected to the internet or Wi-Fi (recommended) and that you have a good signal.
  • Close other apps that may be connecting to the internet and using up your bandwidth.
  • Can you view any other videos on your phone? If not, there may be an issue with your phone’s video capabilities. Please contact for more information.
Site Not Working on Android?
  • For the best experience on Android, we recommend using the latest Chrome browser
Can’t Hear Any Sound On Video? You may need to…
  • Adjust the volume on your computer and speakers.
  • Adjust the volume control located in the lower right corner of the video player
  • Restart your internet browser by closing and reopening it.
  • You may also need to…
    • Update Flash Player to the latest version.
    • Allow third-party Flash content on your computer (visit Adobe’s help page for instructions).
    • Make sure antivirus and firewall software is not blocking Flash Player.