Online Campus Support

Experiencing problems with our Online Campus?

Select a category below to troubleshoot common issues.

Video Not Loading or Unavailable? You may need to…
  • Be sure you are watching the service during the scheduled time.
  • Verify that the Flash Player plugin is installed on your computer.
  • Refresh the web page. Once it has completely loaded, click the “Watch Now” button to begin playing the service.
  • Clear your internet browser’s cache (Chrome, Internet Explorer, Firefox, Safari).
  • Check to ensure that port 1935 is open on your firewall.
  • You may need to update your browser. (Learn more here)
Poor Video Quality? You may need to…
  • Check your network connection to be sure you are connected to the internet.
  • Multiple users on your home network watching video at the same time may interfere with the quality of video streaming.
  • Test your bandwidth speed – www.speedtest.net. For the best viewing experience, select a server near your location with a broadband connection of at least 500 Kbps (down speed).
  • If you’re watching on a computer, select a lower bitrate from the Video Quality drop-down menu located below the bottom-right corner of the video screen.
  • You may need to update your browser. (Learn more here.)
Site Not Working on Internet Explorer? You may need to…
Video Not Playing on iPhone? You may need to…
  • Verify your phone is connected to the internet or Wi-Fi (recommended) and that you have a good signal.
  • Close other apps that may be connecting to the internet and using up your bandwidth.
  • Can you view any other videos on your phone? If not, there may be an issue with your phone’s video capabilities. Please contact support@valleycreek.org for more information.
Site Not Working on Android?
  • For the best experience on Android, we recommend using the latest Chrome browser
Can’t Hear Any Sound On Video? You may need to…
  • Adjust the volume on your computer and speakers.
  • Adjust the volume control located in the lower right corner of the video player
  • Restart your internet browser by closing and reopening it.
  • You may also need to…
    • Update Flash Player to the latest version.
    • Allow third-party Flash content on your computer (visit Adobe’s help page for instructions).
    • Make sure antivirus and firewall software is not blocking Flash Player.